PLEASE READ OUR SHIPPING PROCEDURES
BEFORE PLACING AN ORDER

Once you read and understand our policies we will do our best to assure your order gets there as you requested.

We ship with UPS 2nd day delivery. Shipping fees are calculated according to weight of package and distance. All orders are drop off orders, no signature required.

Our products are shipped out Monday’s thru Wednesday only. No Saturday deliveries. Order deadline for receiving shipping orders is 12:00 pm. Your orders arrive between Wednesdays thru Friday only.
Once the order is shipped you will be notified by email with a tracking number.
You can track it online at UPS.com or call 800-742-5877.

If you want your order to arrive on a specific day you or if this is a gift and want to write a short message please specify under “Special Instructions”. Otherwise your order will be shipped between Mondays thru Wednesday & the recipient will not know who sent the package.

We are not responsible for shipping to a wrong address/zip code that is on your order. If you entered a wrong shipping address please call us to correct this matter at 831.633.2152.

Gift cards ordered online are mailed the following day unless placed on a weekend. You will receive it 2-4 business days. If the card is a gift for someone you are may write a short note under Special Instructions”.

Apparel orders are shipped out the following day via ground with UPS or USPS. You will receive it 2-4 business days. Unless the product is out of stock we will notify you via email.

We are not responsible for any orders not delivered on their scheduled delivery date. Unless, it is an error on our part. Phil’s Fish Market & Eatery is not liable for loss, damage, or delay caused by events we cannot control. Examples: inclement weather, road conditions due to weather, flooding, power outages, hail, heat waves. Please be aware of the weather conditions before placing your orders. We do not refund on any orders or shipping charges if orders are not delivered due to reasons listed above. You are responsible to open a claim with UPS (800-377-4877) if your order is not delivered on time.

All of our frozen products are perishable. We apologize for our shipping procedures. We want you to experience our food the way it should be experienced.

Thank You,

Phil’s Fish Market & Eatery

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