PLEASE READ OUR SHIPPING PROCEDURES
BEFORE PLACING AN ORDER
We ship with UPS 2nd day delivery. Shipping fees are calculated according to weight of package and distance. All orders are drop off orders, no signature required.
Our products are shipped out Mondays thru Wednesday only. No Saturday deliveries. Order deadline for receiving shipping orders is 12:00 pm. It is important you track your order with UPS at www.ups.com or call 800.742.5877 with questions or concerns with your order. We are not responsible for any orders not delivered on their scheduled delivery date or if an order was left at a UPS facility. We will not reship any orders unless it is an error on our part. Phil’s Fish Market & Eatery is not liable for loss, damage, or delay caused by events we cannot control. Examples: inclement weather, road conditions due to weather, flooding, power outages, hail, heat waves, snow, rain, power outage can delay orders arriving on time. We do not refund any orders or shipping charges if orders are not delivered due to reasons listed above. You are responsible to open a claim with UPS (800-377-4877) if your order is not delivered on time.
If you want your order to arrive on a specific day or if this is a gift and want to write a short message please specify under “Special Instructions”. Otherwise your order will be shipped between Mondays thru Wednesdays & the recipient will not know who sent the package.
- We are not responsible for shipping to a wrong address/zip code that is on your order. If you entered a wrong shipping address please call us to correct this matter at 831.633.2152.
- Gift cards ordered online are mailed via USPS the following day unless placed on a weekend. If the card is a gift for someone you may write a short note under “Special Instructions”.
- Apparel orders are shipped out the following day via ground with UPS or USPS. You will receive it in 2-4 business days. Unless the product is out of stock, then we will notify you via email.
All of our frozen products are perishable. We apologize for our shipping procedures.
We want you to experience our food the way it should be experienced.
Phil’s Fish Market & Eatery
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