PLEASE READ OUR SHIPPING PROCEDURES & HOLIDAY SHIPPING DATES (below) BEFORE PLACING YOUR ORDER
Once you read and understand our policies we will do our best to assure your order gets there as you requested.
We ship with UPS 2nd day delivery. Shipping fees are calculated according to weight of package and distance. All orders are drop off orders, no signature required.
Our products are shipped Monday thru Wednesday only. Your orders arrive between Wednesday & Friday. NO Saturday deliveries. Order deadline for receiving shipping orders is 12:00 pm. Once your order is shipped we will reply to the email you provided with a tracking number.
Please call the UPS phonenumber provided to track your order. UPS.com or call 800.742.5877.
If you want your order to arrive on a specific day or if this is a gift and want to write a short message please specify under “Special Instructions”. Otherwise your order will be shipped between Mondays thru Wednesday & the recipient will not know who sent the package.
We are not responsible for shipping to a wrong address/zip code that is on your order. If you entered a wrong shipping address please call us to correct this matter at 831.633.2152.
Gift cards and apparel ordered online are mailed the following day unless placed on a weekend. You will receive it 2-4 business days. If the card is a gift for someone you are may write a short note under “Special Instructions”. We will notify you if an apparel item is out of stock via email.
We are not responsible for any orders not delivered on their scheduled delivery date or if an order was left at a UPS facility. We will not reship any orders unless it is an error on our part. Phil’s Fish Market & Eatery and UPS are not liable for loss, damage, or delay caused by events we cannot control. Examples: inclement weather, road conditions due to weather, flooding, power outages, hail, heat waves. Please be aware of the weather conditions before placing your orders. Snow, rain, power outage, heat waves, flooding will delay orders arriving on time. It is important you track your order with UPS, call 800.742.5877 with questions or concerns with your order. Again, we do not reship any orders unless it was an error on our part.
2014 HOLIDAY SHIPPING DATES
Christmas & New Years Shipping Dates
Due to how the holidays fall for the month of December our shipping dates are as follow:
Ship Date: Monday December 15, 2014 and arrival date December 17, 2014
Ship Date: Tuesday December 16, 2014 and arrival date is December 18, 2014
Ship Date: Wednesday December 17, 2013 and arrival date is December 19, 2014
We will not be shipping the week of Christmas and New Years week.
Phil’s Fish Market & Eatery
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